Privacy Policy

Effective Date: January 2026

Welcome to Leni's Bears (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at www.lenisbears.com or contact us regarding our handmade memory bear products and services.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

When you contact us, place an order, or complete a form on our website, we may collect:

Your name
Email address
Phone number
Mailing or shipping address
Payment information
Details about garments or fabrics you provide for memory bear creation
Any messages, photos, or special requests you submit

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of visits
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order or inquiry
Provide customer support
Improve our website and services
Process payments
Comply with legal obligations

3. Payment Processing

Payments may be processed through trusted third-party payment providers such as Stripe, PayPal, Square, or Shopify Payments. We do not store your full credit card information on our servers.

Please review the privacy policies of any payment providers you use.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

Payment processors
Shipping providers
Website hosting providers
Email or customer support services

These third parties are required to protect your information and use it only for the services they provide to us.

5. Memory Items and Sensitive Materials

Customers may provide sentimental clothing or materials to create memory bears. We handle these items with care and respect.

Photos of completed products will be shared on our website or social media. If you choose to share any additional photos including ones with your child, these will only be shared on social media/website with your permission and we are always happy to cover the face of your child before a image is posted.

6. Cookies and Analytics

Our website may use cookies or analytics tools to improve user experience and understand website traffic.

You can disable cookies through your browser settings, though some website features may not function properly.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Maintain business records
Meet legal, tax, or accounting requirements
Resolve disputes

8. Your Rights

Under Canadian privacy laws, you may have the right to:

Access your personal information
Request corrections to inaccurate information
Withdraw consent for certain uses
Request deletion of your information where applicable

To make a request, please contact us using the information below.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at lenisbears@gmail.com